Privacy Policy

1. Data Controller

Buggl’s Sölden Dorfstraße 67 A-6450 Sölden Tyrol, Austria

Phone: +43 5254 2688 Email: office@buggls-soelden.at

2. Principles of Data Processing

We process your personal data only to the extent necessary to provide a functional website, our content, and our services. Your data is processed on the basis of the General Data Protection Regulation (GDPR) and the Austrian Data Protection Act (DSG).

3. Collection and Storage of Personal Data When Visiting Our Website

When you access our website, the following information is automatically transmitted to our server by your browser (so-called server log files):

IP address of the requesting device
Date and time of access
Name and URL of the accessed file
Website from which access is made (referrer URL)
Browser and operating system used
Name of the access provider

This data is evaluated exclusively to ensure trouble-free operation of the website and to improve our services. It is not possible to assign this data to a specific person. The legal basis is Art. 6(1)(f) GDPR (legitimate interest).

4. Contact

When you contact us by email, phone, or via a contact form, the data you provide (name, email address, phone number, message) is stored for the purpose of processing your enquiry. The legal basis is Art. 6(1)(b) GDPR (pre-contractual measures) or Art. 6(1)(f) GDPR (legitimate interest).

We delete the data arising in this context once storage is no longer necessary, or restrict processing if statutory retention obligations apply.

5. Booking and Contract

When making a booking, we collect the following data:

Name, address, date of birth
Email address, phone number
Arrival and departure dates
Number and ages of guests
Payment information

This data is processed for the fulfilment of the contract and compliance with legal obligations (e.g. registration requirements, tax law). The legal bases are Art. 6(1)(b) GDPR (contract fulfilment) and Art. 6(1)(c) GDPR (legal obligation).

Booking data is stored in accordance with statutory retention periods (7 years under the Austrian Federal Fiscal Code) and deleted thereafter.

6. Registration Obligation

As an accommodation provider, we are legally required to report our guests’ data to the competent registration authority in accordance with Austrian registration law. The legal basis is Art. 6(1)(c) GDPR (legal obligation).

7. Cookies

Our website uses cookies. These are small text files stored on your device.

Technically necessary cookies are used to ensure the basic functionality of the website. The legal basis is Art. 6(1)(f) GDPR (legitimate interest).

Analytics and marketing cookies are only set with your explicit consent. The legal basis is Art. 6(1)(a) GDPR (consent). You may withdraw your consent at any time via the cookie settings.

8. Web Analytics

If you have given your consent, we use web analytics services for statistical evaluation of the use of our website. Further information on the services used can be found in our cookie settings.

9. Your Rights

Under the GDPR, you have the following rights:

Right of access (Art. 15 GDPR) — You may request information about your personal data stored by us.
Right to rectification (Art. 16 GDPR) — You may request the correction of inaccurate data.
Right to erasure (Art. 17 GDPR) — You may request the deletion of your data, provided no statutory retention obligation exists.
Right to restriction of processing (Art. 18 GDPR) — You may request the restriction of processing of your data.
Right to data portability (Art. 20 GDPR) — You may request to receive your data in a structured, commonly used format.
Right to object (Art. 21 GDPR) — You may object to the processing of your data at any time.
Right to withdraw consent (Art. 7(3) GDPR) — You may withdraw any consent given at any time.

To exercise your rights, please contact: office@buggls-soelden.at

10. Right to Lodge a Complaint

You have the right to lodge a complaint with the competent data protection authority:

Austrian Data Protection Authority (Datenschutzbehörde) Barichgasse 40–42 1030 Vienna, Austria Phone: +43 1 52 152-0 Email: dsb@dsb.gv.at Website: www.dsb.gv.at

11. Currency of This Privacy Policy

This privacy policy is currently valid. We reserve the right to amend this privacy policy to reflect changes in the legal situation or changes to our services.

Last updated: March 2026